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Terms and Conditions That Protect Your Account

When you open an account with loket88, you're entering into straightforward terms that govern how deposits via DANA, OVO, GoPay and QRIS work, how withdrawals are verified, and…

Account Security & AccessPayment & Withdrawal RulesDeposit Verification ProcessSupport & Dispute Resolution
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loket88 Terms and Conditions That Protect Your Account
GET HELP ANYTIME

How to Contact Us About Terms

If you need to dispute a charge, request an account change, or ask how a specific term applies to your situation, we've made it simple to…

Live Chat Support Open the chat widget in your account or lobby and reach a support agent…
Email Support Send us a detailed message at [email protected] with your account number and the issue.
Account Settings Log in, go to Settings > Account Details and request a data export, update…
ACCOUNT PROTECTION

Security, Data and Your Rights

Your account information—username, deposit history, payment method and email—is encrypted and stored securely.

Data Encryption

All account logins and payment details move over secure HTTPS.

Cookie & Session Policy

We use cookies to keep you logged in and remember your game preferences.

Data Access & Deletion

Go to Settings and click 'Request My Data' to get a file of everything we hold.

Payment Verification

When you withdraw, we verify your payment method matches your account details.

Dispute & Chargeback Process

If you dispute a deposit charge or see an unauthorized withdrawal, email [email protected] with your transaction ID.

Account Changes & Updates

Change your payment method, email or password anytime in Settings. These updates take effect immediately.

Questions About Our Terms

These are the questions we hear most often about how loket88's terms work in practice—from deposit holds to account closure to what happens if you spot an error.

Your deposit is held in a pending state until you complete account verification. Upload a photo ID and proof of address through Settings > Verification. Once approved (usually within 2 hours), your DANA funds move to your playable balance. If verification fails, we'll email you the reason and how to resubmit.

Yes. Go to Settings > Payment Methods and add a new OVO, GoPay or QRIS account. Your next withdrawal will go to the new method. Deposits already received via your old DANA account stay in your balance regardless; you can spend them immediately on any game.

Deposits into your account are not refundable once playable. However, if a DANA or OVO transfer fails on the payment provider's end, the amount returns to your card automatically. If it doesn't appear after 2 business days, contact support with your transaction ID and we'll investigate.

If your balance is positive when you request closure in Settings > Account > Close Account, we process a final withdrawal to your registered payment method (GoPay, QRIS, etc.) within 3 business days. You'll receive a confirmation email. Once closed, you cannot reopen that account; you'd need to create a new one.

Email [email protected] immediately with your account number and the transaction date. We freeze investigation on similar accounts pending review. We'll compare your game logs and IP address; if unauthorized access is found, we refund the amount and require a password reset. Response takes 5–7 business days.

These terms apply where access and eligibility depend on local law. Some features and payment methods may not be available in every region. Check our coverage at signup or contact support to confirm whether your location can use DANA, OVO, GoPay and QRIS deposits and what account features are enabled.

We update terms quarterly or when law changes. You'll see a notification in your account dashboard and receive an email. Changes take effect 14 days after notice unless urgent. You can review the changes in Settings > Legal. Continuing to play means you accept the updated terms.

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